Refund policy

At Simply Charming, we want you to love every purchase you make. If for any reason you’re not completely satisfied, we’re happy to help!

Returns & Exchanges
We gladly accept returns or exchanges on regular-priced merchandise within 14 days of delivery.

To be eligible for a return or exchange, items must be:
Unworn and unwashed.
Free of stains, odors, makeup, or pet hair.
In their original condition with all tags attached.

Once your return is received and inspected, you will be issued a shopping credit, or you may choose to exchange your item for something you love even more.

Final Sale Items:
All sale, clearance, discounted, and promotional items are final sale and cannot be returned or exchanged.

Return Shipping:
Customers are responsible for return shipping costs unless an item arrives damaged or we made an error with your order.

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 3 days of delivery so we can make it right as quickly as possible.

Questions?
We’re always happy to help! If you have any questions regarding your order or our return policy, please don’t hesitate to contact us.

Thank you for shopping with Simply Charming. We truly appreciate your support of our family-owned boutique!